Live Video Call Verification Quick Summary
Live video call verification lets you verify your Google Business Profile instantly by video with a Google representative.
What it is: Real-time video call with Google via Google Meet (no appointment needed) - takes 10-15 minutes
What you'll show: Exterior signage, business location, and proof you manage the business
Before you start: Make sure your signage and documents match your Google Business Profile name and address exactly
Must have ready: Camera-enabled device, stable internet, be at your business location during business hours
How to start: Go to business.google.com → "Get verified" → "Live video call" → connect with Google rep
After the call: Google reviews and confirms within 5 business days ideally (but often longer)
What is Live Video Call Verification?
Live video call verification is a way to prove to Google that your business is real and operates at the location you claim. Instead of waiting for a postcard or recording and submitting a video yourself, you'll connect with a Google support representative in real-time who will verify your business through a live video call via Google Meet.
Before You Request Live Video Call Verification
IMPORTANT: Make sure you're ready before starting your live video call! You need to have certain things prepared.
Critical Requirements
Before requesting your live video call, ensure you have:
Exterior signage displaying your business name that matches your Google Business Profile exactly
Business documents (license, utility bills, lease agreement, etc.) that show your business name and physical address matching what's listed on your profile
A device that supports live video calls (smartphone, tablet, or computer with camera) - the call will be conducted through Google Meet
Stable internet connection for the video call
Google Meet access - Make sure you can access Google Meet on your device (it works through web browsers or the Google Meet app)
If your signage or documents don't match your Google Business Profile name and address, update them first! Google will check these during your video call, and mismatches will cause your verification to fail.
👉 Review the complete requirements: Adding Physical Address to Google Business Profile Listing
This page tells you exactly what documents and items you need to have ready before your video call.
Important Things to Know
Live video calls happen in real-time - there is no appointment scheduling. You connect with a Google representative when you're ready.
Video calls use Google Meet - The video call will be conducted through Google Meet, Google's video conferencing platform.
Available during business hours only - Live video calls are only available during your location's business hours.
Not available for all businesses - Google determines if this option is available for your business type and location.
You must be at your business location during the call with all required documents ready.
How to Start a Live Video Call Verification
Follow these steps to begin your live video call verification with Google:
Step 1: Sign into Your Google Business Profile
Go to business.google.com
Sign in with the Google account that manages your business profile
Select your business if you manage multiple locations
Step 2: Check for Live Video Call Option
Look for a button that says "Get verified"
Click on it to see your available verification options
Look for the option labeled "Live video call"
If you don't see this option, it may not be available for your business. Try other verification methods shown, or contact support.
Step 3: Start the Live Video Call Process
Select "Live video call"
Click "Next"
Choose your preferred language for the call
Select "Start call" to begin a text chat with a Google support representative
Step 4: Connect with a Google Representative
A support representative will chat with you via text first
When they're ready, they'll help you join the live video call through Google Meet
Follow their instructions to start the video portion - they'll send you a Google Meet link
Step 5: Show Your Business During the Call
During the video call, be prepared to show:
Exterior signage with your business name
Your current location (outside signs, nearby businesses, or street signs)
Your business or equipment (products, branded equipment, tools you use)
Proof you manage the business (access to employee-only areas, cash register, keys to facility, or business documents)
The Google representative will guide you through what to show.
What Happens Next?
After you complete your live video call:
Google reviews your verification - This can take up to 5 business days (though sometimes longer)
You'll receive a confirmation email when your business is verified
Your Business Profile is now verified and you can fully manage your business information
Need Help with the Actual Video Call?
Want to see exactly what happens during a live video call verification?
👉 See a step-by-step example: Google Business Profile Video Verification Example
This guide shows you exactly what will happen during the video call and how to complete it successfully.
Troubleshooting
Don't see the live video call option?
Not all businesses qualify for live video call verification
Google determines which verification methods are available based on your business type, location, and other factors
Try other verification methods shown (postcard, phone, email, or video recording)
Contact Google support if you need help
Call didn't work or got disconnected?
You can start the process again by going through the steps above
Make sure you have a stable internet connection
Try during your business's operating hours
Ensure you can access Google Meet on your device
Still having issues?
Contact your Digital Shift support team through the Support System
We're here to help you get verified successfully!
Quick Checklist
Before starting your live video call verification, make sure you:
✅ Your exterior signage matches your Google Business Profile name exactly
✅ Your business documents show the correct business name and address
✅ Reviewed the requirements page
✅ Have all necessary documents ready and accessible
✅ Are physically at your business location
✅ Have a device with a working camera and stable internet connection
✅ Can access Google Meet on your device
✅ Can access employee-only areas or items to prove you manage the business
✅ Are calling during your business hours
Need additional support? Contact Digital Shift through your Support System, and we'll guide you through the process!