As a business owner, your online reviews are valuable assets. If you've noticed reviews disappearing from your Google Business Profile, don't panic! This guide will walk you through the process of contacting Google about missing reviews in simple, easy-to-follow steps.

Before You Begin: Understanding Why Reviews Might Disappear

Reviews can disappear for several reasons:

  • They violated Google's review policies

  • The customer deleted their review

  • A technical glitch occurred

  • Google's spam filters mistakenly removed legitimate reviews

Step 1: Sign In to Your Google Business Profile

  1. Open your web browser and go to Google Business Profile Manager

  2. Click "Sign in" at the top right corner

  3. Enter the Google account credentials associated with your business

Tip: If you're using a mobile device, you can also use the "Google Business Profile" app available for iOS and Android.

Step 2: Review Your Current Profile

  1. From your dashboard, select your business location

  2. Navigate to the "Reviews" section in the left sidebar

  3. Look through your existing reviews and identify what's missing

  4. Take screenshots of your current reviews section for reference

Example: If you recall receiving a 5-star review from "John Smith" last week mentioning your "excellent plumbing service," but can't find it now, make a note of these specific details.

Step 3: Gather Evidence

Collect any information that proves the reviews existed:

  • Screenshots of the reviews (if you have them)

  • Email notifications from Google about new reviews

  • Communication with customers who left reviews

  • Dates when reviews were posted

  • Review content details (if you remember them)

Example: "I received an email notification on March 5, 2025, about a new 5-star review from Susan Johnson, but it's no longer visible on my profile."

Step 4: Access Google Business Profile Support

  1. Go to Google Business Profile Help

  2. Scroll down to the bottom of the page

  3. Click "Contact Us" or "Need more help?" (the exact wording may vary)

  4. You may need to click through a few options to reach the contact form

Tip: If you can't find the "Contact Us" option, try clicking on "Help Center" and then look for "Contact Support" options.

Step 5: Choose the Correct Support Option

  1. Select "Reviews and photos" or "Reviews" from the category options

  2. Choose "Missing or removed reviews" as your specific issue

  3. Follow the prompts to continue to the contact form

Step 6: Submit Your Request

Fill out the support form with:

  1. Your business name exactly as it appears on your profile

  2. Your business address

  3. A clear description of the issue,

    Example message: I noticed that approximately 3 customer reviews have disappeared from my Google Business Profile within the past week. These were legitimate reviews from real customers who visited my plumbing business. One specific review was from John Smith on March 3, 2025, giving 5 stars and mentioning our "fast response time." I've attached screenshots of email notifications I received about these reviews as evidence. Could you please investigate why these reviews were removed and restore them if they were removed in error?

  4. Attach your evidence (screenshots, emails, etc.)

  5. Double-check all information for accuracy

  6. Submit the form

Step 7: Follow Up

  1. Check your email (including spam folder) for a confirmation from Google

  2. Expect a response within 2-7 business days

  3. Respond promptly if Google requests additional information

Step 8: Keep Records and Be Patient

  1. Save all communication with Google Support

  2. If you don't receive a response within 7 business days, send a polite follow-up

  3. Remember that Google must follow their own policies, so some reviews may not be restored if they violated guidelines

What to Do While Waiting

While waiting for Google's response:

  • Continue to encourage new reviews from customers

  • Respond to your existing reviews to show engagement

  • Don't repeatedly submit the same request to Google

Final Tips

  • Be professional and specific in all communications

  • Understand that not all reviews can be recovered, especially if they violated Google's policies

  • Focus on generating new authentic reviews while you wait

  • Consider setting up a system to take screenshots of new reviews as they come in for future reference

By following these steps, you'll have the best chance of recovering your missing reviews or at least understanding why they were removed. Remember that consistent, quality service that generates regular new reviews is the best long-term strategy for your online reputation.