It's always exciting to receive a notification about a new 5-star Google review!
However, sometimes you might notice that it's not immediately visible on your business profile.
Don't worry, this is quite common and there are several straightforward reasons why this might happen:
- Delay in Update: Google's systems sometimes take time to update. When a review is submitted, it needs to be processed and displayed on your profile. This process isn't always instantaneous and can take anywhere from a few minutes to several hours. If it’s been less than 24 hours since you received the notification, it's likely just a delay.
- Review Moderation: Google has automated systems and sometimes manual checks to ensure reviews comply with their policies. If the review contains anything that Google's system detects as suspicious or spam, it may be delayed for further inspection before being displayed on your profile.
- Technical Issues: Occasionally, there can be glitches in Google's system. If the review doesn't appear within a day or two, it could be because of a technical problem with either displaying or sending it.
- Privacy Settings or Deletion: The reviewer has the option to delete their review or change their privacy settings after posting it, which might prevent the review from being publicly displayed.
- Google Account Issues: If the reviewer’s Google account becomes suspended or deactivated for violating Google's terms of service, their review could also disappear or fail to show up.
If you don't see your review after a few days, and you're curious about it, our friendly support team is here to help!
We can reach out to Google, but it's important to keep in mind that if you have already filed a case with the Google Business Profile support team, it is best to wait for their update. Opening new or multiple support requests with Google for the same account or issue can result in delays.